What is ChatBees?
ChatBees is an AI customer support automation solution that utilizes knowledge graphs from historical tickets and internal knowledge bases to automate and reduce ticket resolution time by up to 52%. It integrates with popular ticket systems, such as HubSpot Tickets, and supports a growing list of knowledge bases and messaging platforms.
Features of ChatBees
- Build Knowledge Graphs from historical tickets and internal knowledge bases
- Train private AI on your knowledge base using internal knowledge bases (PDFs/DOCs, Web Help Center, Notion, Confluence, and Google Drive)
- AI customer support automation to analyze and research incoming tickets, providing actionable insights directly in your Ticket system
- Copilot the support agent to resolve the ticket quickly and efficiently
- Connectors and Integrations with a growing list of knowledge bases and messaging platforms
How to Use ChatBees
- Build Knowledge Graphs from your tickets by integrating with popular ticket systems, such as HubSpot Tickets.
- Train your private AI using internal knowledge bases (PDFs/DOCs, Web Help Center, Notion, Confluence, and Google Drive).
- ChatBees takes care of the rest by automatically analyzing and researching incoming tickets, providing actionable insights directly in your Ticket system, and Copilot the support agent to resolve the ticket quickly and efficiently.
Pricing
ChatBees offers a free trial, and you can sign up today for free without a credit card required.
Helpful Tips
- Use ChatBees to automate and reduce ticket resolution time by up to 52%.
- Integrate ChatBees with your existing ticket system and knowledge bases.
- Train your private AI using internal knowledge bases to improve the accuracy of ticket resolution.
Frequently Asked Questions
How is AI used for customer support and ticket resolution?
ChatBees uses AI to build Knowledge Graphs from historical tickets and your knowledge bases. AI is then used to verify and combine these information to produce a set of actionable insights.
How does AI categorize support tickets?
ChatBees uses state-of-the-art generative models to automatically categorize support tickets.
What are the benefits of AI customer support, for customers?
Faster resolution time for customer support, consistent high-quality support, and reduction of human error resulting in increased customer satisfaction. ChatBees deflects common inquiries and generate actionable insights for complex tickets that require human-in-the-loop intervention.
What are the benefits of AI customer support, for companies?
Lead identification where AI can identify potential leads based on sentiment. Increased brand reputation from higher user satisfaction. Reduced support costs from ticket deflection and ticket insights.
