What is Glassix?
Glassix is an AI-driven customer support platform that provides a unified inbox for managing all business conversations across various channels and chatbots. It offers features such as conversation routing engine, cross-channel continuity, customer conversation history, and rich media sharing.
Features of Glassix
- Unified inbox for managing all business conversations
- Conversation routing engine for assigning conversations to qualified agents
- Cross-channel continuity for maintaining conversation history across channels
- Rich media sharing for sharing videos, images, and voice notes
- Visual chatbot builder for creating automated flows
- Cross-channel chatbot flows for deploying chatbots to all channels
- Real-time agent takeover for monitoring chatbot conversations and enabling agent takeover
How to Use Glassix
Glassix can be used by businesses to manage their customer support and sales interactions across various channels. It can be used to create automated chatbot flows, assign conversations to qualified agents, and maintain conversation history across channels.
Pricing of Glassix
The pricing of Glassix is not explicitly stated on the website. However, it offers a free trial and a variety of plans tailored to different business needs.
Helpful Tips for Using Glassix
- Use the visual chatbot builder to create automated flows for common customer inquiries
- Assign conversations to qualified agents using the conversation routing engine
- Use cross-channel continuity to maintain conversation history across channels
- Use rich media sharing to share videos, images, and voice notes with customers
Frequently Asked Questions
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What is Glassix? Glassix is an AI-driven customer support platform that provides a unified inbox for managing all business conversations.
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What features does Glassix offer? Glassix offers features such as conversation routing engine, cross-channel continuity, customer conversation history, and rich media sharing.
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How can I use Glassix? Glassix can be used by businesses to manage their customer support and sales interactions across various channels.
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What is the pricing of Glassix? The pricing of Glassix is not explicitly stated on the website. However, it offers a free trial and a variety of plans tailored to different business needs.
