What is Kapture CX?
Kapture CX is an AI-powered customer experience platform built for large enterprises. It is designed to transform customer service operations with the power of artificial intelligence (AI) and machine learning (ML). The platform provides a vertical-specific approach to deliver solutions tailored to unique business requirements.
Features of Kapture CX
Kapture CX offers a range of features, including:
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Self-Serve 2.0: Empower customers to self-serve and resolve issues with minimal to no agent assistance.
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GenAI Knowledge Base: Automate knowledge creation and deliver instant, precise solutions for customers.
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Bots by Kapture: Utilize bots with decision-making capabilities for industry-specific needs.
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Omnichannel Experience: Provide self-serve options for customers on their preferred platforms.
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Voice Bots: Offer instant, personalized voice support.
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Agent Suite: Equip agents with everything they need to deliver exceptional support on any channel, all in one place.
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Conversation Intelligence: Analyze customer interactions across channels and gather valuable insights.
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Insights: Gather feedback from customers on their preferred channels, uncover hidden insights with AI, and take the right action at the right time.
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Kapture EX: Bridge the gap between employee expectations and experiences.
How to Use Kapture CX
To use Kapture CX, businesses can:
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Implement AI-powered self-service options: Leverage AI-driven self-service options that offer customers instant access to information and troubleshooting guides.
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Empower agents with AI-assist: Boost agent productivity with AI-assist, providing real-time guidance and automated responses for efficient, high-quality customer interactions.
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Unify customer data: Unify customer data from all touchpoints to empower support agents with a 360-degree view.
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Employ Generative AI: Continuously enhance and optimize the knowledge base, ensuring it remains relevant and valuable for both customers and support agents.
Pricing
Kapture CX offers a range of pricing plans, including:
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Customized plans: Tailor-made plans for large enterprises.
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Industry-specific plans: Plans tailored to specific industries, such as retail, travel, and BFSI.
Helpful Tips
To get the most out of Kapture CX, businesses can:
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Integrate with existing tools: Integrate Kapture CX with existing tools and systems to provide quick and easy access to customer insights.
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Provide omnichannel support: Offer seamless omnichannel experiences, allowing customers to interact with businesses across multiple platforms without disruptions.
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Use AI-powered analytics: Leverage AI-powered analytics to gain valuable insights into customer behavior and preferences.
Frequently Asked Questions
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What is Kapture CX?: Kapture CX is an AI-powered customer experience platform built for large enterprises.
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What features does Kapture CX offer?: Kapture CX offers a range of features, including self-serve options, GenAI knowledge base, bots, omnichannel experience, and more.
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How do I implement Kapture CX?: To implement Kapture CX, businesses can start by integrating it with existing tools and systems, and then customize the platform to meet their specific needs.
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What pricing plans does Kapture CX offer?: Kapture CX offers customized plans, industry-specific plans, and more.
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How can I get the most out of Kapture CX?: To get the most out of Kapture CX, businesses can integrate it with existing tools, provide omnichannel support, and use AI-powered analytics.
