What is PolyAI?
PolyAI is a conversational AI platform that provides a lifelike, adaptable, and engaging voice AI experience for customers. It is designed to resolve over 50% of calls and deliver a consistent brand experience.
Features of PolyAI
- Resolve complex inquiries 24/7 and at scale
- Increase capacity without adding overhead
- Respond to 100% of contacts to engage, trust, and keep business with customers
- Boost customer loyalty with reduced wait times, IVR time, and misroutes
- Reduce expensive turnover and let agents focus on meaningful work
- Provide actionable insights from real conversations to identify issues, track progress, and seize new business opportunities
How to Use PolyAI
- Design a branded voice and personality that engages users to resolve inquiries
- Integrate seamlessly into existing tech stack without risky replatforming
- Analyze real-time dashboard to stay on top of issues, trends, or specific product inquiries
- Improve ongoing performance updates and maintenance controls to continuously learn and improve
Pricing of PolyAI
The pricing of PolyAI is not explicitly stated on the website. However, it is mentioned that it can help transform call centers into revenue generators, with benefits such as increased capacity, revenue gains, and improved CX.
Helpful Tips for Using PolyAI
- Use PolyAI to resolve complex inquiries 24/7 and at scale
- Leverage PolyAI to increase capacity without adding overhead
- Implement PolyAI to respond to 100% of contacts and engage, trust, and keep business with customers
- Utilize PolyAI to boost customer loyalty with reduced wait times, IVR time, and misroutes
Frequently Asked Questions
- What is PolyAI? PolyAI is a conversational AI platform that provides a lifelike, adaptable, and engaging voice AI experience for customers.
- How does PolyAI work? PolyAI works by designing a branded voice and personality, integrating seamlessly into existing tech stack, analyzing real-time dashboard, and improving ongoing performance updates and maintenance controls.
- What are the benefits of using PolyAI? The benefits of using PolyAI include increased capacity, revenue gains, improved CX, reduced expensive turnover, and actionable insights from real conversations.
- Is PolyAI secure? Yes, PolyAI is secure and provides 24/7 support and compliance certification to meet requirements in every industry.
